Cultural capability (CQ) has become a critical competency in the 21st century as customers and the talent pool become increasingly diverse. Cultural capability goes hand in hand with the rules and regulations of successful enterprise in the complex cultures and markets of Greater China (including Hong Kong and Taiwan), Japan, and Korea.

The North Asia CAPE and the Superdiversity Institute for Law, Policy and Business, are partnering to deliver a tailored two-hour workshop to improve NZ businesses' cultural approaches to engagement with North Asia.

Mai Chen, Chair of the Superdiversity Institute and Adjunct Professor of the University of Auckland, will deliver a workshop that provides an evidence-based mix of theory, best-practice guidance and practical exercises to develop attendees’ CQ skills.

By the end of the CQ training, attendees will be able to: 

  • Understand how to practice CQ to better perform as individuals and as an organisation, communicating appropriately with potential and existing clients, and managing and relating to staff and colleagues for maximum effectiveness;
  • Understand the importance of North Asian capability.
  • Appreciate how increased diversity impacts their business, both internally and externally;
  • Understand what cultural capability is, and how to work more successfully with people from different backgrounds;
  • Understand their own culture and any subconscious bias as a start to understanding the culture of others.
  • Better understand key statistics about the superdiversity of New Zealand, particularly in relation to Greater China, Japan and Korea;
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